You paid a business that uses Sovara Pay™.
At checkout, at the counter and on your receipt, you'll see Sovara Pay™. Here's what that means, and who to talk to.
The business is the seller
The business named at checkout and on your receipt sold you the goods or service, and is responsible for it.
Your card number is protected
It goes to the payment gateway. The business sees only the card brand and the last four digits, and so do we.
No card fee online
We never add a fee for paying by card online. The price at checkout is the price.
Your receipt
The receipt comes by email from the business, through Sovara Pay™. It shows the seller, what you paid for and the last four of your card.
Common questions
How do I get a refund?
Contact the business you paid; its name and contact details are on your receipt. Only the business can approve a refund. A refund goes back to the same card, and your bank decides when it shows on your statement, usually within a few business days.
I don't recognize a charge. What should I do?
Look for the business name on your card statement and in your email for a receipt. If you still don't recognize it, contact your bank or card issuer using the number on the back of your card.
What name will I see on my card statement?
The business's name, as it set it up with its payments provider. It may be shortened.
Is it safe to enter my card?
Card fields come from the payment gateway in a secure window. The card number goes straight to the gateway, so it never passes through the business's own systems or ours.
I paid in person. Is anything different?
No. When you tap or insert your card at a counter, the card details go to the payment gateway, the business is still the seller, and your receipt names the business.
My card was declined. Was I charged?
No. A declined card is not charged. For your security, checkout doesn't say more than the reason your bank gave; your bank can tell you more.
Does Sovara Pay™ have my money?
No. Sovara Pay™ checkout and Sovara One™ are software. Your payment goes through the card networks to the business's payments provider, which deposits it in the business's own bank account.